FAQ – ADVANCEDEYEGLASSES

FAQ

What is your return policy?

Customer satisfaction is extremely important to us. If the customer is not satisfied with the purchase and wants to return it within 30 days after delivery, we will ask the customer to send the product back to our Office (full address will be provided to the customer via email). After 30 days of delivery of the product, we shall be not liable to accept a return from the Customers, unless our customer is a member of the monthly plan glasses patient plan (please see plan Glasses details terms and conditions)

We will ask the customer to send the product back to our Office (a full address will be provided to the customer via email). In this case, the customer shall be held responsible for all the shipping fees. Exchange/Refund of the damaged item shall be subject to the following conditions given below:

Eligibility for Return:

The customer must ensure to return the item with its original packaging and all accessories in the same condition as received. By original packaging, we mean that the product isn't used with proof of purchase, order number. The product must be returned within 45 days of delivery.
We would advise that you should use a tracking service to ensure that you receive a guaranteed delivery to us. We will not be able to offer refunds for any items that have been lost in transit or that have not been delivered to us.
All customers must contact us via email support@myadvancedoptical.com for approval before sending or returning any item to us.
Advanced optical will not be responsible for the returned item without prior notification to support@myadvancedoptical.com

Please keep mind that due time involved and the custom nature of eyewear we can only make a 50% refund. Custom glasses made to one customer’s Rx cannot be reused by another customer, for all those reasons we cannot offer full refunds.

After confirmation of the order, you are not allowed to request a refund of the order that has been sent to process the lens.

Note: Myadvancedoptical.com reserves the right to any changes to the return policy. Any changes will be updated on our website.

Any sale or promotional items that are sold are non-refundable and non-exchangeable.

All refunds will be an issue as per our refund policy. Please contact us via email, support@myadvancedoptical.com we will respond within 3 (Three) business days.

How long will it take to get my glasses?

It depends on the type of order

* FRAME ONLY

We process your order as soon as the payment is received, at least 24 hours, and then we will ship your frame the next day, Shipping speed is 6 to 8 business days.

* PRESCRIPTION EYEGLASSES ( FRAME AND LENSES) NO HOME TRY-ON

Due to the custom eyewear, your prescription eyeglass order could take up to 15 business days to be ready, as it all depends on the type of lens and how high your prescription is, as well as the type of coating added.

The production and shipping time for a prescription eyeglass order is usually about 20 business days.

You will be notified of the status of your order via email.

* PRESCRIPTION EYEGLASSES ( FRAME AND LENSES) HOME TRY-ON

Advanced optical offers home try-on, meaning, customers can go online and choose up to four of their favorite frames. We’ll ship them with temporary non Rx lenses to their homes for a small fee. Customers must take a selfie in their frame and ship them back with our return label. We’ll use patented photo measurement technology to make their lenses just right. Customers will have our professional advice on frame fit and lenses via email, phone, or video chat. When we receive the frames from our customers, we will contact them via email and send a final order price. The fee charged for the home try-on will be applied to the actual final order as a discount after the frames are received. The home try-on fee is not refundable if the customer decides not to continue with the order. If for any reason the customer doesn’t like any of the frames that they chose for a home try-on, they can return them, no photo needed. Then they can choose another frame but the home try-on process will start over, meaning another home try-on fee will be charged.

There is a period time for home try-on of 30 days. After those 30 days, if we have not received those frames, we may charge your credit card for the full amount of each pair of frames. If the frames that are returned are damaged, we may charge your credit card for the full amount of each pair of frames that are damaged.

Our try-on method process of making the customer’s lenses takes 3 weeks for the complete glasses order to be ready.

If our customer doesn’t want to wait for three weeks, we can skip the try-on process only if we already have all the measurements needed for making the lenses, which either the customer provides these measurements or if we ones we already have from previous orders. If we have the type of lenses in stock that our customer needs in our office, we can offer an express order for an extra fee.

I'm not sure what frame and lenses to buy. Can you help?

I have a vision plan, can I use it?

Why should I buy my glasses from you?

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